What information do we collect from customers and visitors?

IF YOU ARE USING OUR FREE ACCOMMODATION: We are collecting this information (the email address of your discord account, the username of the discord account, the activities of your discord (united guilds) account, the email from PayPal (collected if you bought any plan), phone number, recorded IP address in the first registration and the last login IP address) if you are registering on our website and services (Discord button on the authentication page) , and if you are visiting our website (Client and Main Panel), you accept the privacy policy of Google Analytics. , The Google Adsense privacy policy and our privacy policy.

IF YOU ARE USING OUR PREMIUM (PAID) ACCOMMODATION: We are collecting this information (your first and last name, address, IP address, phone number, email address, discord username, country, city, company name [if applicable], tax identification [if applicable] and ISP name) if you are registering in our billing and services panel. If you are visiting our website, you also accept Google Analytics and Adsense.

How do we use information collected from customers and visitors?

If you are a registered customer, we use the information collected to provide you services, prevent future fraud on behalf of future customers, to have a useful experience for our customers, and to offer the review of our services.

Notification of database violation

In the event of a database breach, we will notify you within 15 days to ensure that customers can change the password of our service account to be safe and comply with data protection laws.

Notice of privacy policy change

In the event of changes to the Privacy Policy, we will notify all customers 1 day before the Privacy Policy changes into effect. The notification will be noticed in the RolledHost discord group.

What data is shared with third-party companies

When you visit our website (Customer Panel, Main, Game Panel and other subdomains) and accept Google Analytics and Google Adsense (for more information, you must visit the website https://policies.google.com/technologies/ partner-sites), you agree to provide your country name, device information, browser information, and other information to Google. For more information, see the Google Analytics and Adsense privacy policy. And when you register, you consent to allow us to share the email address with Trustpilot. Any other customer information is not shared with third party companies

Where is customer data stored?

All information and data are stored within the EEA / European Union.

How long will the collected data be stored?

You are not allowed to make a chargeback or request a refund on our payment gateways (eg PayPal, other) as the chargeback fee will be too high to administer and it is possible to resolve the issue through our Refund Policy by ourselves (you as a customer and We as a service provider). You also cannot chargeback or request a refund on our payment gateways if you have received the promised service. Any chargeback or refund from the payment gateways will cancel your RolledHost account and its services, you will no longer be able to recover your account or services unless you pay us the chargeback fee + the amount of the paid service + the 10 fee. % due to the chargeback situation.

Rights of European citizens

European citizens have the right to:

• Withdrawal of the User Agreement. To withdraw consent to the User Agreement, please contact us via support@rolledhost.design, WhatsApp support, or Discord ticket support. Once the withdrawal is completed, you will no longer be able to use our services and we will no longer store your collected information.
• Request the data collected. You may request your collected data to ensure that we are collecting the specific information that we have provided to you in our Privacy Policy. To request the collected data, please contact us via support@rolledhost.design, WhatsApp support or Discord ticket support, the request will be completed within 5 business days and sent to the customer's email.
• The right to restrict us from the collection and processing of specific data. If you want to restrict us from collecting and processing specific data, please contact us via the discord support ticket.

Data officer

We have a data controller who is in charge of the data collected. The Data Officer contacts is Franxisconoob_ # 1234 (Discord) or the email address